
I sin forudsigelse for 2012 og de kommende år fremhæver Gartner et øget fokus på brugertilpasning og cloud computing. Det betyder, at it-organisationer skal være bedre til relationship management og være dygtige til at koordinere aktiviteter med et bredere fokus på forretningen, hvis de ønsker succes. Daryl Plummer, managing vice president og Gartner fellow siger:
”Som brugere tage mere og mere kontrol over de enheder de vil bruge, tager Business managers mere kontrol over de budgetter, IT-organisationerne har set skifte i løbet af de sidste par år. Fremtidens IT-organisation skal koordinere mellem dem, der har pengene, dem der leverer de forskellige tjenester, dem der sikre data og de brugere, der kræver at fastsætte deres eget omfang og tempo for brugen af it. "
Her er Gartner’s top 11 prognose for 2012:
1. Low-cost cloud services will cannibalize up to 15% of top outsourcing players' revenue by 2015.
2. The investment bubble will burst for consumer social networks in 2013, and for enterprise social software companies in 2014.
3. At least 50% of enterprise email users will rely primarily on a browser, tablet or mobile client instead of a desktop client by 2016.
4. Mobile application development projects targeting smartphones and tablets will outnumber native PC projects by a ratio of 4-to-1 by 2015.
5. 40% of enterprises will make proof of independent testing a precondition for using any type of cloud service by 2016.
6. More than 50% of Global 1000 companies will have stored customer-sensitive data in the public cloud by year-end 2016.
7. 35% of enterprise IT expenditures for most organizations will be managed outside the IT department's budget by 2015.
8. 20% of Asia-sourced finished goods and assemblies consumed in the U.S. will shift to the Americas by 2015.
9. The financial impact of cybercrime will grow 10% per year through 2016, due to the continuing discovery of new vulnerabilities.
10. The prices for 80% of cloud services will include a global energy surcharge by 2015.
11. More than 85% of Fortune 500 organizations will fail to effectively exploit big data for competitive advantage through 2015